Shipping policy
Please allow 5-7 business days to process your order. Expect an email within 72 hours to let you know your order is on the way!
STORE PICKUP -
Orders can be picked up daily, from 8:30am until 6:30pm. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 20 miles of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before store hours will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 5-7 business days. Post's delivery standard is 2 - 7 days. Flat rate shipping fee may apply to orders shipping to locations outside local region.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout
Shipping option Estimated delivery time Price
Option 1 Economy Orders $50.00 and up (5 to 8 business days FREE)
Option 2 Economy Orders 0lb-5lb (5 to 8 business days $4.90)
Option 3 Economy Orders 5lb-70lb (5 to 8 business days $19.90
Option 4 Standard Orders 0lb-1lb (3 to 4 business days $6.90
Option 5 Standard Orders 1lb-5lb (3 to 4 business days $9.90
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore .
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. DJ Tootz Productions LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at djtootz901@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at djtootz901@gmail.com